Your Privacy Matters to Us
At RapidEX (RAPIDEX FINANCIAL INC.) (“RapidEX,” “we,” or “us”), we are committed to safeguarding your personal information (“PI”). Our goal is to offer you a secure and user-friendly experience when engaging with our digital currency platform services. This Privacy Policy (“Policy”) explains how we gather, utilize, protect, and share your PI, and outlines the rights and choices you have regarding the PI we collect.
Scope of This Policy
Information: This Policy governs the collection and use of personal information (PI), which refers to any details that identify or could be used to identify an individual. This includes data you provide directly or that we may gather from other sources, such as your name, contact details, transaction history, and identification numbers.
Services and Channels: This Policy applies to all services we provide through various channels, including RapidEX ATMs, our online platform, and mobile applications.
Legal Framework: This Policy is governed by the privacy laws in Canada, including federal and provincial regulations, and is applicable to RapidEX’s operations in Canada.
No Persons Under 18: We do not knowingly collect PI from individuals under the age of 18 (“Minors”). If a parent or guardian discovers that their Minor has shared PI with us, they should contact us immediately to have the data removed.
Updates to This Policy: This Policy may be updated occasionally, and we will notify you of any significant changes. The most recent version of the Policy will always be available on our website, with the “last updated” date provided at the end.
Types of PI We Collect
We collect only the PI that is necessary to provide our services and meet regulatory obligations. This may include:
- Personal Identification: Your full name and contact information (e.g., phone, email, address).
- Official Documents: Copies of government-issued IDs (e.g., passport, driver’s license) with document number, issue and expiry dates.
- Photographic Information: Selfies or pictures captured during transactions for verification purposes.
- Professional Information: Your occupation, which is required for KYC (Know Your Customer) and anti-money laundering checks.
- Transaction Data: Details of your transactions, including purchases, sales, and transfers.
- Communications: Correspondence such as emails, support chats, and phone calls with us.
- Location Information: Data related to your device’s location, used to improve service functionality and validate identity.
- Device Information: Information about your device, such as IP address, browser details, and operating system, to improve security and user experience.
- Website Usage: Data on how you interact with our website and services, including browsing patterns and clicks.
We also collect information you provide voluntarily, including feedback, survey responses, and other interactions with our services. We may monitor or record phone calls to ensure quality service.
How We Use Your PI
We collect and use your PI for the following legitimate purposes:
- To verify your identity for compliance with legal requirements.
- To process and complete transactions efficiently.
- To provide you with access to our services and ensure their security.
- To communicate with you regarding your account, transactions, or promotions.
- To understand and improve our services based on customer needs.
- To protect against fraud, money laundering, and unauthorized activities.
- To comply with legal and regulatory obligations.
We will only use or disclose your PI for the purposes outlined in this Policy or as required by law.
Your Consent and Choices
Consent: By using our services or accessing RapidEX ATMs, you consent to the collection, use, and disclosure of your PI as described in this Policy.
Your Choices: You have the option to manage your preferences for communications. For example, you can opt out of promotional emails or direct marketing by clicking the unsubscribe link provided in those messages. Note that you may still receive transactional communications related to your account or services.
Withdrawal of Consent: You can withdraw consent at any time, but please be aware that doing so may affect your ability to access certain services. For example, we may not be able to provide certain services if the required PI is not available.
Sharing Your PI
We may share your PI with third parties under the following circumstances:
- To comply with legal obligations, such as investigations by law enforcement or regulatory authorities.
- With service providers or partners who assist us in providing our services (e.g., KYC services, fraud prevention).
- In cases of mergers, acquisitions, or business transfers, where your PI may be transferred as part of the transaction.
We do not sell your PI or share it with third parties for marketing purposes without your consent.
Storing Your PI
We take all reasonable steps to store your PI securely, whether electronically or physically. We retain your PI only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. If your PI is no longer needed, we will securely dispose of or anonymize it.
Accuracy of Your PI
We aim to ensure that the PI we hold is accurate, complete, and up to date. You are responsible for informing us if any of your details change. If you believe the information, we have is incorrect, you can contact us to request an update.
Security of Your PI
We implement industry-standard safeguards to protect your PI from unauthorized access, loss, or misuse. This includes encryption, secure data storage, and staff training on privacy protocols. However, we advise that you also take steps to protect your PI, such as safeguarding your account credentials.
Access to Your PI
You have the right to access and review the PI we hold about you. To request this information, please contact us in writing. We will respond in accordance with applicable privacy laws and may ask you to verify your identity before processing the request. Please contact us in writing in the following ways:
Email: info@rapidexatm.com
Telephone: 1-855-820-2274
In writing: 15001-112 street, Edmonton, Alberta T5M 2V6
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Tracking Technologies
We may use cookies and similar technologies to enhance your experience on our website and mobile apps. These technologies help us track usage patterns, improve functionality, and deliver relevant content. You can manage your cookie preferences through your browser settings.
Links to Third-Party Websites
Our website or communications may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We recommend that you review their privacy policies before sharing any personal information.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise any of your rights related to your PI, please contact us at:
RapidEX Privacy Team
Phone: 1-855-820-2274
Email: info@rapidexatm.com
Date Last Updated: January 24, 2025
This Privacy Policy has been created to align with applicable Canadian privacy laws and should be reviewed periodically for updates.